Support

Last updated 2 October 2026

We’re a small team and we read every message. Write to hello@dataotto.com and we usually reply within one working day. For a lost license key, write from the email address you bought with.

System requirements

macOS 15 or later. Apple silicon (M1 or newer) recommended for fast on-device transcription.
Free disk space for the speech models (downloaded once, on first launch) and for your recordings. You can free a meeting’s original audio in Settings → Storage.
English meetings for now.

Common fixes

It doesn’t record the other people on the call

Allow system audio: System Settings → Privacy & Security → Screen & System Audio Recording → turn on MeetInk, then quit and reopen MeetInk.

It doesn’t hear me

System Settings → Privacy & Security → Microphone → turn on MeetInk. Check the input device in Settings → Recording.

I don’t see meeting notifications

System Settings → Notifications → MeetInk: allow notifications and choose the Alerts style, so they stay on screen with the Take notes button. Settings → Calendars in MeetInk has “Send test notification”. Focus modes can hide them too.

There are no notes, only a transcript

Choose a notes engine in Settings → Intelligence: Google Gemini (free tier), a local model through Ollama, or your Claude or OpenAI key. Then click “Write notes”.

“Rate limit reached” with Gemini

The free tier allows a limited number of requests per minute and per day. Wait a minute and click Rewrite notes, or enable billing on your Google account.

Ollama isn’t found

Open Ollama (it lives in your menu bar), or install it from Settings → Intelligence. MeetInk looks for it on this Mac automatically.

My calendar meetings don’t show

Settings → Calendars: allow calendar access, and turn on the calendars you want. Google Calendar can be connected there too.

Claude Code doesn’t see my meetings

Settings → Integrations → AI apps → Connect next to Claude Code, then start a new Claude Code session. See the guide to connecting AI apps.

More in the guides, starting with getting started and permissions.

Licenses and refunds

Your license key arrives by email right after payment. Paste it in Settings → License & account, or open the link in the email.
Refunds: see the refund policy.

Your data

Everything MeetInk records lives on your Mac in ~/Library/Application Support/MeetInk. Export any meeting as Markdown from its ··· menu.
To remove everything: quit MeetInk, move it to the Trash, and delete that folder. Keys you entered (API keys, webhook links) are stored encrypted inside it; the encryption key is in your Keychain under “MeetInk Safe Storage”, which you can delete in Keychain Access.
We don’t hold your meetings, so there’s nothing for us to delete. For what we do hold (purchase records, optional sign-in), see the privacy policy.

Report a security problem

Email hello@dataotto.com. See security.